CONTACT US


Thank you for visiting our website.

The following information provides instructions for contacting SIGMA.

Corporate Sales Enquiry (only) :  support@apds.com.sg

Technical Support  & AFTER-Sales:  service@apds.com.sg (Singapore)  /  Support@apdm.com.my (Malaysia)

Mainline:  +65 6273 9622


Sigma Lens Calibration procedure:

1.  STRICTLY by Appointment Only.  To book an appointment :

  • Call our Service Centre mainline.  Alternatively customers can email us at: service@apds.com.sg  (for Singapore customers)  /  Support@apdm.com.my (for Malaysian customers) and await our email confirmation the next working day, to allocate an appropriate date.

2.   All customers are to bring with them:

  • Original Purchase Receipt,
  • Warranty Card issued by Sigma Marketing (S'pore) Pte Ltd,
  • The corresponding camera most often with the lens to calibrate,
  • Please ensure camera battery is fully charged and working, prior to your visit .
 
3.  Lens purchased from appointed authorised Singapore and / or Malaysia shop dealer(s)  enjoy a complimentary lens calibration depending on the promotion given at that time.   After that, it will be a chargeable service fee per lens per calibration.   Sigma lens owners are responsible to present us the proper documents stated in Para 2, without  either of the documents, there maybe a service fee imposed.

 
4.  Sigma Marketing (Singapore) Pte Ltd and / or Audio & Photo Distributor (FE) Sdn Bhd reserves the rights to refuse lens calibrations for customers WITHOUT purchase receipt and warranty card issued by Sigma Marketing (Singapore) Pte. Ltd.

Customers visiting our Service Centre without making prior appointment (for lens calibrations )will be scheduled and put on queue, behind those who already made reservations.

Customers who emailed us on weekend(s) and / or  public holiday(s)  to request for lens calibration appointment(s),  will receive our email reply after the next working day.

Lens calibration duration will normally take between 1 to 2 working days, depending on the lens type. In rare circumstance, where our technicians require more time, we will advise customer(s) accordingly.



Sigma Service Centre (Singapore)

For Sigma customers in Singapore, please address all written correspondence to: 
3791 Jalan Bukit Merah
#07-19/20 
E-Centre @ Redhill
Singapore 159471

Service Centre timing:  9.30am - 5.30pm (Mon.-Fri. Only).   Closed on Weekends & Public Holidays (Including PH Eve)

For email correspondence, please note that all emails received are treated confidential and they will be attend to by normal running order. If urgent matters are received, we will do our best to look into in immediately. Your message will be sent to the appropriate person, who will handle your submission

 

 

            

<<<<<<< >>>>